Our Policies
Shipping
Orders are shipped within 1-3 business days of your order. We do not ship on weekends or holidays. If for some reason an order cannot ship within this time frame or it is out of stock at the time of your order, we will contact you.
Your order will be shipped to the address on your paypal unless otherwise requested. Be sure to verify your address. We are not responsible for packages that are returned due to an incorrect address.
At this time our soaps are shipped within the United States. We do not ship internationally.
A Touch of Eden, LLC is not responsible for items or packages that are lost, damaged or stolen.
All items are mailed via USPS. For single items, or when possible, we will mail in bubble wrap envelopes, otherwise we ship via Flat Rate Priority. We try to ship with the lowest price possible. If there is an overcharge on shipping we will refund amounts over $1.00.
Payments
All payments are made through Paypal or Square.
Refunds
Due to the nature of our products we cannot accept returns. If you are unhappy with your order please contact us, we want our customers to be happy with their items and will do our best to help resolve any problems. Please notify us with 5 days of receiving your products.
Additional Information
Our products are handcrafted and hand cut. There will be variations within each soap batch (color, textures, swirls) which helps to create their own uniqueness. The precise patterns of swirls or colors, for example, cannot be exactly duplicated from one batch to the next because they are handcrafted. Be assured any differences from the photo on our site to the product is due to the very nature of being handcrafted.
As with any bath and beauty product, test the product on a small portion of your skin first, if redness or irritation develops discontinue use. A Touch of Eden, LLC is not responsible for any reaction from the use our products. We include a complete list of ingredients on our labels and website for you to make the best possible decisions as to what products are best for your skin. There are numerous sites on the internet to help you with your research concerning the variety of oils, butter etc. All soap products are for external use only. Our products are not meant to cure, treat or prevent any skin conditions.
Keep your soap dry between uses to prevent melting. Use a soap dish that allows air circulation. Soaps that are allowed to dry between uses will last longer.
We hope you enjoy using our products!
Orders are shipped within 1-3 business days of your order. We do not ship on weekends or holidays. If for some reason an order cannot ship within this time frame or it is out of stock at the time of your order, we will contact you.
Your order will be shipped to the address on your paypal unless otherwise requested. Be sure to verify your address. We are not responsible for packages that are returned due to an incorrect address.
At this time our soaps are shipped within the United States. We do not ship internationally.
A Touch of Eden, LLC is not responsible for items or packages that are lost, damaged or stolen.
All items are mailed via USPS. For single items, or when possible, we will mail in bubble wrap envelopes, otherwise we ship via Flat Rate Priority. We try to ship with the lowest price possible. If there is an overcharge on shipping we will refund amounts over $1.00.
Payments
All payments are made through Paypal or Square.
Refunds
Due to the nature of our products we cannot accept returns. If you are unhappy with your order please contact us, we want our customers to be happy with their items and will do our best to help resolve any problems. Please notify us with 5 days of receiving your products.
Additional Information
Our products are handcrafted and hand cut. There will be variations within each soap batch (color, textures, swirls) which helps to create their own uniqueness. The precise patterns of swirls or colors, for example, cannot be exactly duplicated from one batch to the next because they are handcrafted. Be assured any differences from the photo on our site to the product is due to the very nature of being handcrafted.
As with any bath and beauty product, test the product on a small portion of your skin first, if redness or irritation develops discontinue use. A Touch of Eden, LLC is not responsible for any reaction from the use our products. We include a complete list of ingredients on our labels and website for you to make the best possible decisions as to what products are best for your skin. There are numerous sites on the internet to help you with your research concerning the variety of oils, butter etc. All soap products are for external use only. Our products are not meant to cure, treat or prevent any skin conditions.
Keep your soap dry between uses to prevent melting. Use a soap dish that allows air circulation. Soaps that are allowed to dry between uses will last longer.
We hope you enjoy using our products!